Membership Assistant

The Membership Assistant supports the Membership Manager in managing the daily operations of the membership program for members giving up to $999/year. This person has a diverse range of responsibilities that contribute to the benefit fulfillment, acquisition, and retention of members with the goal of increasing community support of the museum and achieving annual revenue goals.

Requirements: 
  • 1-3 years of experience in museum membership, fundraising, sales, or related field.
  • Museum and/or non-profit experience preferred.
  • Associate’s or Bachelor’s degree in Arts or Science preferred.
  • Demonstrated interest in arts and culture, community engagement, and/or fundraising required.
  • Ability to work efficiently and independently on multiple tasks simultaneously.
  • Bilingual strongly preferred
 Essential Functions included, but are not limited to:
  • Supporting the execution of renewal, upgrade, and acquisition campaigns through direct mail and digital channels;
  • Processing membership gifts and acknowledgement letters in a timely fashion, including printing and mailing of membership cards and maintaining accurate constituent records;
  • Creating new constituent records and updating records as needed, linking membership gifts to donors, and other data entry projects;
  • Ensure that Membership materials are distributed throughout the museum;
  • Serve as primary contact for members, delivering outstanding written and verbal customer service; address member questions and feedback with sensitivity to customer while keeping best interests of organization in mind;
  • Represent Membership department and interests onsite during key special events, holidays, and weekends;
  • Openly share pertinent museum information and strategies for success with fellow Membership and Visitor Services Assistants;
  • Enthusiastically support the Membership and Visitor Services department at all locations, including Front Desk, event check-in, membership table, and customer service phone/email support;
  • Thoroughly understand and support department and museum goals; model professionalism, passion, and productivity;
  • Other tasks and duties as assigned.
Contact: 

Send resume and cover letter to resumes@pamm.org with “Membership Assistant ” in the subject line.